What Our Warranty Includes
Our warranty safeguards your device against technical malfunctions that arise during the warranty period starting from the day you receive your device. If your device requires repairs, we initiate a warranty repair ticket on your behalf. Simply follow the provided instructions, and we’ll handle the rest. We’ll repair it under warranty at our repair centre, and return it to you. Please note, we operate on a return-to-base policy, meaning we do not offer in-home or workplace repairs. Repairs typically take up to 10 business days. Once repaired, your device will be shipped back to you on the next working day to any UK address. The warranty covers common issues such as:
- Hard drive failures
- Memory problems
- Screen/display malfunctions (excluding accidental damage not caused during delivery)
- Non-functional batteries upon arrival
- Keyboard, trackpad, or speaker issues
- Desktop PC power supply troubles
- Laptop power adapter cable faults
What’s Not Covered
Our warranty does not cover:
- Software issues, including those present in pre-installed software
- Viruses, spyware, or malware infections
- Physical damage to the device
- Damage from liquid contact
- Issues arising from third-party modifications
- Intentionally caused damage
- Battery degradation over time
- Damage from power outages or surges
- Our PCs and laptops come with Windows 10 Home or Windows 11 Home, unless otherwise stated. Devices without an operating system will require you to install one, and we do not cover software or driver issues.
- Damage incurred after delivery within the UK, such as through international shipping or transport abroad by the owner
Making a Claim
If you encounter issues with your device within the warranty period, please refer to the returns page for information on initiating a return for faulty items. Have your order number or serial number at hand when you contact us. Following your warranty claim submission, we’ll guide you through the process to ensure your device is repaired and returned promptly.